OV
ODETTE V

1 reviews | Active since Oct 2011

04 Sept 2015, 16:04

VODACOM VODACOM VODACOM

IM CURRENTLY DUE FOR AN UPGRADE.I CALLED THE VODACOM SALES DEPARTMENT ON THE 3RD OF SEPT TO UPGRADE TO THE SAMSUNG A5 AND WAS TOLD THAT IT COMES WITH A SET OF FREE ECKO HEADSETS.I SPOKE TO MASILO WHO ADVISED ME THAT THEY ARE OUT OF STOCK WITH THE HEADSETS AND I TOLD HIM I WOULD CALL BACK NEXT WEEK TO FIND OUT IF THEY'VE RECEIVED STOCK.WHEN CALLING BACK ON THE 4TH OF SEPT I SPOKE TO ANOTHER GUY CALLED THEMBELE WHO TOLD ME THAT THE OFFER WITH THE FREE HEADSETS IS NO LONGER VALID OR AVAILABLE BECAUSE THEY DONT HAVE STOCK AND EVEN IF THEY CAN GET STOCK NEXT WEEK THAT I WOULD NOT BE GETTING A PAIR.WHAT DO I DO BECAUSE IT IS STILL BEING ADVERTISED WITH THE FREE HEADSETS.ITS NOT MY FAULT THAT THEY ARE OUT OF STOCK!!!

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2015, 19:03
Official
Hello odettedevos,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM