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Tomelo S
1 reviews | Active since Dec 2015
07 Oct 2021, 15:54
Vodacom: Vodacom: Service request SR*** update
Vodacom: Vodacom: Service request SR*** update. No one seem to know whats happening with my router, its been o er 48 hours and i have ran out of patience, everyone is waiting for feedback, please someine contact me to cancel my services with immediate effect
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Replies (2)
Vodacom's replyOfficial
08 Oct 2021, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2021, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tomelo S's updateReviewer Update
08 Oct 2021, 07:59I was contacted and was told theres lots of callouts with few technicians, till today i still dont know when i will be attended, today is Friday i wouldn't be surprised if am attended next week, i dont see why i should be affected by the number of staff you guys have as a paying customer, vodacom must hire more technicians, i need my router to be swapped, it is faulty, only power light is on, agents tried reconfigure it isnt working, ever agant that calls me wants an alternative number as if no one cant reach me, it is irrelevant, fix the problem, i have been reimbursed by 100mb yesterday, to me thays an insult, can you watch TV with 100mb? Can you work from 8 till 5 with 100mb, can ypur kids do school work with 100mb, i need this sorted today
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Tomelo S's update08 Oct 2021, 07:59
Reviewer Update
I was contacted and was told theres lots of callouts with few technicians, till today i still dont know when i will be attended, today is Friday i wouldn't be surprised if am attended next week, i dont see why i should be affected by the number of staff you guys have as a paying customer, vodacom must hire more technicians, i need my router to be swapped, it is faulty, only power light is on, agents tried reconfigure it isnt working, ever agant that calls me wants an alternative number as if no one cant reach me, it is irrelevant, fix the problem, i have been reimbursed by 100mb yesterday, to me thays an insult, can you watch TV with 100mb? Can you work from 8 till 5 with 100mb, can ypur kids do school work with 100mb, i need this sorted today