Vodacom/ Vodacom rewards

Hello peter, Vodacom, the so-called best cellular network. It’s easy to get a contract with them, but managing contracts or canceling a contract due to their own employee mistake it’s a nightmare. I was called by Vodacom rewards July 2018 for an upgrade on my data sim, I was happy with the deal and advised them to proceed with the upgrade. To my surprise when I visited the Vodacom store in Mall of the South (April 2019), I was told that the upgrade offered by rewards never materialized as I was still on the same data plan I subscribe to in 2016. I was advised to call Vodacom online as the store doesn’t deal with such issues and the one line team also transferred my matter to rewards. On numerous occasions, I have called rewards requesting them to cancel the order that they never processed as it is blocking me from getting an upgrade. Am missing out each month on deals that Vodacom offers due to their incompetence. I have been calling Vodacom for the past two months and no one is willing to help.

Instead of receiving assistance all I get is this: Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group] 30 April 2019

Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group] 23 May 2019

Can I get assistance ASAP