Vodacom vodacom how many times have I called your name.....

My third time Vodacom Fibre letting me down. As I type still no service since Thursday the 24th of February 2022 at around 11pm.

No sms to inform me of the challenge only when I call the following day on the 25th spoke to a gentleman called Elias at support. The dude refused to assist me saying the account is not in my name even though I had given him all the necessary information and insisted in talking to my wife whom I explained can't call there at the moment since she is a doctor attending to some work stuff at her work place. I requested to talk to his boss and still the Elias dude refused to assist.

Anyway I dropped his call and called again this time a lovely lady answered and she proceeded to log the query and tried something but she said she couldn't do anything as well since she needed to send technicians at home to look into my router etc. Today 26th Feb still nothing and my work relies on the internet, no apology no nothing.

I used to be with Vox Telecom and they would communicate if they notice your router has been down for over a period of say 2 hrs. But with Vodacom eish eish eish. And am paying good money which they won't deduct from the days I have been affected. I can't wait for June to switch to another service provider.

Problem with these big companies they take us for a ride. Funny enough I stay right across the Vodacom world offices midrand.

Please vodacom do better and train the Elias dude some manners and how to talk to customers