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Andre D

1 reviews | Active since Aug 2015

11 Sept 2020, 07:09

Vodacom - Vodacom Add to Bill - Other

I am so disappointed with VodaCom. After they gave me a good deal because I am Unemployed and cannot afford everything with a monthly premium of R268.70 - R104.35 for a Smart S + Line Rental they slapped on R188.79 for Vodacom Add to Bill - Other which I do not know anything about. They should ban any 3rd Party add ons. They make a hell of lot of money by these ********** transactions. When I phoned them they said it came from Telecom Games, they did stop it though, but I still cannot afford to pay that extra R188.79 on my bill that was not authorised. I am not going to pay that as I have no prove that I subscribed for such a service that bills something like R7.00 a day.

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Replies (1)
Vodacom
Vodacom's reply11 Sept 2020, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team