DB
Derek B

1 reviews | Active since Nov 2016

14 Nov 2016, 16:05

VODACOM- VODACOM ACCOUNT NO I***-0

<p>Good day</p> <p> </p> <p>I have cancelled my contract in 2015. Vodacom sent me premature quote. We did dispute this quote.</p> <p>They handed me over to their attorneys. We are still busy with this Case. Vodacom blacklisted me without informing me in writing as per the Nation Credit Act said. Vodacom attorneys told me that i must sent this to Vodacom. Again to no avail and no asistance. Vodacom dont follow the correct procedures but they a quickly to hand you over.</p> <p> </p> <p>I did refer this query/case to the Credit Onbudsman now hopefully Vodacom will learn that we as customers also have rights</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DB
Derek B's update17 Nov 2016, 15:48
Reviewer Update

Hi

No Call received from Vodacom as ussual. They also don't reply on my e-mails to their legal department.