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Sanjay M
1 reviews | Active since Mar 2019
08 Feb 2024, 13:52
Vodacom: Vodacom 1940 FMC Update: SR*** - Site: PORT ELIZABETH (ZE2***2)
Reported connectivity issues on my Vodacom fibre line and despite numerous calls and e-mails , the issue has not been resolved despite noting the urgency as it was impacting ability to complete work from home Reference Number:SR*** Service Request Status:Pending Service Request Summary : BBC Fibre // Fibre Link – Down // Service Request Opened on: 07/02/2024 07:23:01 - note re-opened as initial case was closed without resolving fully.
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Replies (5)
Vodacom's replyOfficial
08 Feb 2024, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Feb 2024, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SM
Sanjay M's updateReviewer Update
08 Feb 2024, 15:49My son has been in communication with about 5 consultants. Problem not resolved. He has requested a Technician come out to trouble-shoot as the consultants could not resolve remotely. Can this please be done as it is adversely affecting work commitments from home.
SM
Sanjay M's update08 Feb 2024, 15:49
Reviewer Update
My son has been in communication with about 5 consultants. Problem not resolved. He has requested a Technician come out to trouble-shoot as the consultants could not resolve remotely. Can this please be done as it is adversely affecting work commitments from home.
SM
Sanjay M's updateReviewer Update
08 Feb 2024, 16:08Can we get assurance that this will be done soonest today.
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image.png 37.65 KB
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Sanjay M's update08 Feb 2024, 16:08
Reviewer Update
Can we get assurance that this will be done soonest today.
image.png 37.65 KB
image.png 37.65 KB
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Sanjay M's updateReviewer Update
08 Feb 2024, 16:29This has not been resolved and cannot be closed. Please advise
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image.png 4.43 KB
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Sanjay M's update08 Feb 2024, 16:29
Reviewer Update
This has not been resolved and cannot be closed. Please advise
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image.png 4.43 KB
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Sanjay M's updateReviewer Update
09 Feb 2024, 08:57Albeit, Vodacom responded that a consultant will be in contact, there has been no further contact. It is most disappointing to note the poor level of service in resolving the is which is adversely impacting my sons ability to work effectively and efficiently from home.
If i could switch service providers immediately , I would do that now.
image.png 8.66 KB
If i could switch service providers immediately , I would do that now.
image.png 8.66 KB
SM
Sanjay M's update09 Feb 2024, 08:57
Reviewer Update
Albeit, Vodacom responded that a consultant will be in contact, there has been no further contact. It is most disappointing to note the poor level of service in resolving the is which is adversely impacting my sons ability to work effectively and efficiently from home.
If i could switch service providers immediately , I would do that now.
image.png 8.66 KB
If i could switch service providers immediately , I would do that now.
image.png 8.66 KB