Vodacom/Vodacare Greenacres: Shocking service! :(

October 2014 I renewed my contract on a Blackberry 9720. Took it in for repairs in February 2015 (Job ***). I was messaged to collect it a week later and it had the same problems. Sent it back (Job ***7) and was messaged to collect it a week later again and it wasn't there. 2 weeks later I phoned the help line and was told that it was always at the Greenacres branch. I phoned Henry, the manager, to confirm this and he promised to return my call which he didn't. I called him the next day and he said he \probably forgot to call me"(great service) and confirmed that the phone was there. I go collect it for the THIRD time now and the phone is still not properly repaired. Now I am on job number ***2 and am told I am to receive a second hand phone swap out? This is unacceptable. I refuse to pay for a swap out on this contract when I have yet to receive a new working phone since my contract began. I am outraged and demand an apology for this shocking service and a new phone! How can I be given a faulty phone on a new contract then be messed around like this only to be given a second hand swap out? This is outrageous. Your customers deserve better than this!"""