Vodacom - Vodabucks -worst ever experience

The worst mobile service provider in South Africa - I moved all my business phones and my wifes phone to another network - after bad service received but unfortunately left my 2 sons phones on my name with vodacom - - My son purchased a watch on the 27 of November 2020 with Vodabucks store - after 2 weeks of not receiving watch my wife started to follow up by sending several emails - with vodacom responding they wil get back to her - Today is the 13th of January 2021 and I decided to sort this out - after phoning Vodacom and holding on more than a half an hour - a person called Raymond said he still dont have an answer but he will be sending a mail and in 72 hours he will respond - I asked him if he was in my shoes if he thinks that I was treated fairly - when he answered -NO - I have never been so frustrated and asked that a manager or someone that knows something will phone me back - this is ridiculous- then they always ask to rate their service - there is no service - this giant of an organisation is dinosaurs regarding service - please thinks before you do business with them - they dont know what is going on in their own business