Vodacom vodabucks ******* or shsmbles

Hi all, just want to acknowledge the fact that without us customers , businesses would not be. I have a Vodacom contract and several pay as you go sims with Vodacom since 1998. I have always experienced issues with contract renewals and overbillings etc. When one enquires into the matter, the call agent response is , "we will look into it"or there is nothing that we can do , pls hold whilst we transfer you to another Dept. Famous last words. But hey I'm the fool for continuing to support such lunacy and bad business behaviour. But here's the thing, it's just so inconvenient to change over anything because contracts get billed long after they are stopped. The inconvenience of running around , emailing, changing banking info etc. Rather just let it be. The other day I decided to use Vodacom app to obtain more vodabucks. When I followed the instructions it also reflected a choice to purchase electricity. So I did purchase electricity, but the coupon didn't arrive and a message was sent saying transaction was unsuccessful. However the money came out my bank account as I got an immediate response from my bank service. Afterphoning around and enquiring into matter which now costs me airtime and time, the agent gave me a coupon no for elecicity. How is this possible after the message said transaction voided. So something was strange here, done sort of croojery happening. Anyways after this I expected my 87 vodabucks to be in my Voda app. But nothing, again I phoned around and was told that only if I purchased airtime would I get that vodabucks. After disputing that there was no clear instruction stating so and that the voda app gave me the option , I let it be. Finally I checked my bank account to realise the fee for the electricity purchase cost R43, I was devastated. Highway *******, pls donot use these apps as they are there to track us and ***** our hard earned monies.