Vodacom VodaBucks Store Nightmare service

I purchased an item on the Vodabucks Store, the money has been deducted from my account but the order reflects as pending.

The purchase was made on 20 November 2020.

On 24 November 2020 I followed up.

The quesry was escalated and today we get an sms from Yunus Adams from Vodacom Customer Care stating that the query has been resovled and that we must call Digital Planet on the number provided on the SMS. We call Digital Planet who confirms that they cannot assist with this query.

The money has left my bank account. The order had not ben dispatched. And it would appear that we cannot even get our money back.