Vodacom - Vodabucks store

Complaint about Vodacom rewards and loyalties department.

I have been looking for a TV and hence i purchased one through the Vodacom store on black Friday, upon purchase, I could add the TV to my cart and the payment went through, amount went of my account, status of the order was pending for one week.

A few days after my order was placed, my order was still in pending progress, I called Vodacom rewards and was told it should take 72 hours for this to be confirmed.

After one week, I received an sms saying my order has been canceled, I then called the team leader and was told that the TVs are sold out and there is nothing he or anyone can do.

Why confirm at the Vodacom store that I could add the TV to my cart, and also take funds from my account and then a week later after black Friday is over, confirm that you don’t have stock. I would like my TV which I have paid for to be delivered to me, I have been with Vodacom for some time, however the practices above seems to be *********!!!

Based on this I have another complain logged with reference number ‪***‬. They have just confirmed that they have no stock.

This is false advertising...