MC
Muneera C
1 reviews | Active since Jul 2013
15 Dec 2019, 14:26
Vodacom Vodabucks not allocated
I recharged with R2750 airtime in order to earn 2750 Vodabucks so that I could exchange it for an item in the Vodabucks store on Black Friday. However, Vodacom did not credit me with the full Vodabucks value.
The problem is that the Vodabucks store offer on Black Friday was for a limited time so I was now forced to buy even more airtime in order to redeem that offer. I would never have to buy this large amount of airtime under normal circumstances.
I've contacted Vodacom a number of times to resolve this issue and to credit me with the Vodabucks I'm owed. It's over two weeks already and I still have not received the full value of Vodabucks.
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Replies (2)
Vodacom's replyOfficial
16 Dec 2019, 10:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply16 Dec 2019, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2020, 08:16 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our telephonic discussion, your query has been resolved. Regards Consumer Website Team
Vodacom's reply01 Feb 2020, 08:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our telephonic discussion, your query has been resolved. Regards Consumer Website Team