Vodacom - Vodabucks Let Down - Making Promises As Usual That Aren't Honoured

Once again vodacom has done it again, making promises that aren't honoured, bought two funko pops on the vodabucks store with my credit card for R 318, been waiting for delivery going on two months, when calling the "wonderful" call centre you wait for long periods with no answer, when eventually you get to speak to someone you're sent from department to department, when you eventually reach the vodabucks department they tell you to wait longer for delivery, when explaining that no sms came through they say that no sms will come through but from previous purchases I've always received an sms. Again promises that can't be kept. Either refund my money or deliver my purchase. Utterly fed up with vodacom.