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Steve E
1 reviews | Active since Jun 2016
01 Jul 2021, 13:38
Vodacom Vodabucks is a ****
I ordered a new handset on the Vodabucks Store 2 MONTHS ago, and it still hasn't been delivered!! I called in a month ago and was told that deliveries are delayed - seriously?? That's nonsense.
I don't believe Vodacom even services products from this store. It's a lie. I try calling the call centre, and after being redirected through various options, then a stupid chatbot that adds no value other than sending you in circles, I eventually get to the option to be routed to a call centre agent, then as I get dial tone, it cuts me off after 10 minutes of waiting to get through.
I spent 2000 Vodabucks for a new handset and no word of it in 2 months.
Do NOT use your Vodabucks - it's a ****!!
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Replies (1)Vodacom's replyOfficial
01 Jul 2021, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
