PS
Pertunia S

1 reviews | Active since Feb 2020

06 Jan 2021, 14:17

VODACOM VODABUCKS IS A ****

On 17 November, I bought R20 X 6 pick and pay vouchers and R50X6 Dischem vouchers at the Vodabucks store, but I never received the vouchers. When I enquired about the non-dispatched of the vouchers I paid R210 for, I was not given an explanation, and they keep on sending me previously used vouchers which I bought and used a long time before the ones I bought for on the 17 November.

The last resort was that they will refund me my R210 as the system failed to dispatch the vouchers to me but its almost 2 MONTHS and I have not received my money back. My case reference is ***.

0
Replies (1)
Vodacom
Vodacom's reply07 Jan 2021, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team