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Ninja N

1 reviews | Active since Dec 2013

07 Feb 2021, 02:10

Vodacom Vodabucks

I bought all sorts of bundles on the Vodacom app and yet I haven't received my Vodabucks. When I called the call centre, I was told that the Technicians are aware of the problem and that the Vodabucks will be allocated after 72hours. By then all the puzzles will be reset. What should then happen? Can you allocate my Vodabucks or refund me. I spent over R80 buying all these bundles

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Replies (4)
Vodacom
Vodacom's reply07 Feb 2021, 09:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Ninja N's update07 Feb 2021, 09:31
Reviewer Update
I'm still waiting
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Ninja N's update08 Feb 2021, 12:57
Reviewer Update
Vodacom it's the 8th today, no one has contacted me yet. I guess I can kiss my Vodabucks goodbye. Vodacom is such a disappointment
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Ninja N's update11 Feb 2021, 12:56
Reviewer Update
It's the 11th today and I haven't received feedback. I complained about this on the 5th of February 2021. This service is beyond words