PL
Peter L
1 reviews | Active since Sept 2020
13 Oct 2020, 13:10
Vodacom Vodabucks
I cancelled an order from Vodabucks stores and the call centre agent told me that the Cash which I had paid as a co payment on my order will be paid back (refund) within 7 working days. this was done on the 8th August 2020 and up to now I have been given different reference numbers and the latest being I-***. as of today, 13 October 2020, no refund received except being sent from pillar to post. Vodacom does not care about its loyal customers.
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Replies (3)
Vodacom's replyOfficial
13 Oct 2020, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PL
Peter L's updateReviewer Update
14 Oct 2020, 12:56I am still waiting for the Consultant to call me or is this an automated response from Vodacom? please take your customers' complaints seriously.
PL
Peter L's update14 Oct 2020, 12:56
Reviewer Update
I am still waiting for the Consultant to call me or is this an automated response from Vodacom? please take your customers' complaints seriously.
Vodacom's replyOfficial
24 Nov 2020, 13:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2020, 13:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,