KG
Kiyashen G

1 reviews | Active since Sept 2021

15 Jun 2022, 10:41

Vodacom / Voda-****

After 15yrs of managing my contract I moved to prepaid to closely monitor usuasge.

I recharge now with an amount & buy some data with a monetary value remaining then 10seconds after I can only access the balance by making calls, I can't buy data until I RE-Recharge to repeat the same process.

Have R50 balance & can't buy data.

I don't have services on my account.

I will be moving to Telekom who have comp**** with the ICASA ruling while Voda-**** keep ripping customers apart

I tried calling the service numbers only to be told by a human that I must contact the virtual assistant - Tobie who tells me what I just said without a solution.

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0
Replies (1)
Vodacom
Vodacom's reply15 Jun 2022, 11:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team