KG
Kiyashen G
1 reviews | Active since Sept 2021
15 Jun 2022, 10:41
Vodacom / Voda-****
After 15yrs of managing my contract I moved to prepaid to closely monitor usuasge.
I recharge now with an amount & buy some data with a monetary value remaining then 10seconds after I can only access the balance by making calls, I can't buy data until I RE-Recharge to repeat the same process.
Have R50 balance & can't buy data.
I don't have services on my account.
I will be moving to Telekom who have comp**** with the ICASA ruling while Voda-**** keep ripping customers apart
I tried calling the service numbers only to be told by a human that I must contact the virtual assistant - Tobie who tells me what I just said without a solution.
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Replies (1)Vodacom's replyOfficial
15 Jun 2022, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2022, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
