1 reviews | Active since May 2017
Vodacom Vlive - Cannot give me a refund for something i never used or subscribed to.
<p>Hello Peter</p> <p> </p> <p>All of a sudden, since the middle of April i have miraculously been subscribed to Vlive. After speaking to multiple call centre staff ( some of whom promised to do stuff that never occured ) i have now been promised by Lyall today that vlive has been switched off. Even though i never subscribed to anything.</p> <p> </p> <p>Unfotuantely they say they cannot give me a refund and if i have a problem then i should email them, I treid going ontot the vodacom website as advised by the agent only to find the option of emailing vodacom ahs beeen removed. Obviously they were getting so many emails that they have now decided to take that option off the website.</p> <p> </p> <p>Please can soemone get in touch with me to disucss my refund for a service that i never asked for, wanted or subscribed to.</p> <p> </p> <p>thanks</p> <p>russ</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Hi Vodacom
I have received the email and all that you have sent me is the feedback which was given to me via the phone.
No one has come back to me regarding the refund against the last invoice and removal of Vlive amount against the current invoice which is clearly what my post is referring to.
No one has yet come back to me regarding how the subscription started, In the mail feedback it refers to a subscription for games and as i explained i do not play games or download games on my handset.
awaiting a proper response and confirmation of refund.
thanks
russ
Hi Vodacom
I have received the email and all that you have sent me is the feedback which was given to me via the phone.
No one has come back to me regarding the refund against the last invoice and removal of Vlive amount against the current invoice which is clearly what my post is referring to.
No one has yet come back to me regarding how the subscription started, In the mail feedback it refers to a subscription for games and as i explained i do not play games or download games on my handset.
awaiting a proper response and confirmation of refund.
thanks
russ
Still no response o n hear and i Customer carer was in contact a few times on monday the 22nd, again unable to help me and advised to contact WASP.
After repeated emails with no help from a Mthetheleli Ciyane this was the parting response
As per feedback from Back Office please contact the WASP provider for any refunds / WASPA on ********** 710 (chargeble) or **********
I then received a further email after that saying my query was forwarded to back office for assistance and feedback within 24 to 72 hours...As you can imagine nothing as yet.
VODACOM get your act together and help your customers out.
Pity you have to give 1 star and cannot go into negative stars.
thanks
russ
Still no response o n hear and i Customer carer was in contact a few times on monday the 22nd, again unable to help me and advised to contact WASP.
After repeated emails with no help from a Mthetheleli Ciyane this was the parting response
As per feedback from Back Office please contact the WASP provider for any refunds / WASPA on ********** 710 (chargeble) or **********
I then received a further email after that saying my query was forwarded to back office for assistance and feedback within 24 to 72 hours...As you can imagine nothing as yet.
VODACOM get your act together and help your customers out.
Pity you have to give 1 star and cannot go into negative stars.
thanks
russ
Still no response from vodacom, they are completely ignoring me, possibly they think the problem wiil go away if they do not respond.
Still no response from vodacom, they are completely ignoring me, possibly they think the problem wiil go away if they do not respond.
Still no response from vodacom and now they have taken the money for this month's invoice, does that amount to theft?
Seems easy just to ignore your customers doesnt it vodacom.
Still no response from vodacom and now they have taken the money for this month's invoice, does that amount to theft?
Seems easy just to ignore your customers doesnt it vodacom.
still no response vodacom?
still no response vodacom?
Still no response Vodacom, not to worry Icasa and lawyers are involved now so maybe you will respond andgive me my credits.
Still no response Vodacom, not to worry Icasa and lawyers are involved now so maybe you will respond andgive me my credits.