RR
Ritesh R

1 reviews | Active since Oct 2017

24 Mar 2018, 18:46

Vodacom Vlive

I am currently being charged for waspa subscriptions on both my cellphone numbers. Vodacom has activated this on their own as the one number is used by my 69 year old mother. Vodacoms response is to send an email .

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2018, 06:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Mar 2018, 11:02
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,