Vodacom virtual assistance, Toby, isn't good

The Vodacom virtual assistance, Toby, was probably created to make things convenient for customers to get assistance but it is inconvenient and annoying. You say something to the application, and it does not understand either that you're saying, or it is not programmed to understand. Basically, it is inconvenient. Vodacom has been providing me with some good service up until today