Vodacom - VIP Package / Pathetic Service
<p>good day</p> <p>so i got this ViP red package for which i pay about R2200 per month. I have virtually no reception at work nor at home. No internet connection and the calls drop after 10 seconds . Ive explained to a manager at the call centre the urgency as my entire office has the same problem with vodacom. After numerous emails and phone calls to the call centre, promises were made that the managers will track this personally and that it will be resolved... that they will keep me updated with the progress etc. etc. to date nothing has changed. We dont have a landline in the office and rely on our mobile, unfortunately we are cut off at the moment. So much for being a VIP with Vodacom.</p> <p>All we ask for is reception in the area!!!</p> <p>can someone give me advice or advise if of its possible to cancel all the red VIP packages of my company ?<br /> <br />Minus 5 star rating for this network provider</p> <p>regards<br />anton</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Anton,
Feedback provided.
Regards,
Cassandra
Dear Anton,
Feedback provided.
Regards,
Cassandra
Ok so it has been 18 days since my first post and complaint. Since then i have had two phone calls from vodacom representatives. To date i still have the same network problems. The first representative phoned me and promised me to sort everything out.... never heard back from him. The second representative phoned me and said that it is a common issue in my area and that vodacom took a business decision not to fix the problem in bryanston / randburg because it will not make finacial sense to them. He then confirm that i will receive a letter from vodacom confirming the cancellation of my contract since im unable to operate without reception. Yet nothing has been received and this contract cost me R2400 per month. Your back office support is really pathetic. Can i ask for someone senior at vodacom to call me to either establish a network connection at my home and office or alternatively advise who i can contact to cancel my VIP contract ?
Anton
Ok so it has been 18 days since my first post and complaint. Since then i have had two phone calls from vodacom representatives. To date i still have the same network problems. The first representative phoned me and promised me to sort everything out.... never heard back from him. The second representative phoned me and said that it is a common issue in my area and that vodacom took a business decision not to fix the problem in bryanston / randburg because it will not make finacial sense to them. He then confirm that i will receive a letter from vodacom confirming the cancellation of my contract since im unable to operate without reception. Yet nothing has been received and this contract cost me R2400 per month. Your back office support is really pathetic. Can i ask for someone senior at vodacom to call me to either establish a network connection at my home and office or alternatively advise who i can contact to cancel my VIP contract ?
Anton