DT
Dumisani T

1 reviews | Active since Nov 2024

27 Nov 2024, 23:18

VODACOM VIOLATES CUSTOMER'S PRIVACY

Vodacom has been sending emails to me, and I'm not their customer. The email address of their customer on their database was clearly an error. When I called their customer line, and reported this, I was told they can't find the customer name or details... meanwhile I'm getting their customer's private information (invoice for new cellphone contract, profile updates, etc. POPIA VIOLATION??

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2024, 08:01
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team