DT
Dumisani T
1 reviews | Active since Nov 2024
27 Nov 2024, 23:18
VODACOM VIOLATES CUSTOMER'S PRIVACY
Vodacom has been sending emails to me, and I'm not their customer. The email address of their customer on their database was clearly an error. When I called their customer line, and reported this, I was told they can't find the customer name or details... meanwhile I'm getting their customer's private information (invoice for new cellphone contract, profile updates, etc. POPIA VIOLATION??
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Replies (1)Vodacom's replyOfficial
28 Nov 2024, 08:01 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2024, 08:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
