VODACOM Village Mall poor customer service

I went to Vodacom last week Thursday midday to open a contract with them. After all my documents had been scanned and uploaded, I was told that I would have to wait for the contract to be approved, and that I would be contacted once this had occurred, within one day. On Friday after I had not heard anything for 24 hours I tried to phone the store, but was placed on automatic hold and the phone was not answered. <br> I was in Fourways Shopping Mall on Friday afternoon and tried my luck at the Vodacom store there. The man who helped me was not able to access the status of my application - it would have to be transferred from Vodacom in Village Mall. When he tried to phone them to make this transfer, they once again did not answer their phone. <br> On Saturday morning I went back to Vodacom in Village Mall, where I spent an hour trying to find out the status of my application. Another consultant could finally tell me that my application was missing the back side of my ID smart card, which my initial consultant had not scanned.<br> Since Saturday I have not heard anything. I called again today. They said their system was down, they would call me back, but never did.