Vodacom video ticket problem

Item: Vodacom
Rating: 1
Author: Anzél Hentschel

On Friday I bought one gig any time data and R8 video tickets for our wifi ***) on the vodacom app. The youtube video data gets deducted from the any time data first and when the any time data is finished then it deducts from video ticket data. It also happen on Saturday when videos first deducted from 2 gig anytime data and then from ticket data. Today and yesterday it happen again where the youtube videos get first deducted from the anytime data instead of the ticket video data.

Vodacom please rectify the problem!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Jun 2020, 14:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Jun 2020, 14:06

Official

Best regards,

Vodacom's replyOfficial

25 Jun 2020, 16:08

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,

Vodacom's reply25 Jun 2020, 16:08

Official

Best regards,

Vodacom video ticket problem

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