KM
King M
1 reviews | Active since Sept 2016
01 Nov 2018, 19:08
Vodacom video ticket
Quite dissapointed with vodacom. Have had good service from them but today I was let down. I bought a Vodacom Video ticket for R8 this morning that gave me 1gig of data for videos until the end of the day. In the morning all was well but in the afternoon I tried to watch videos but I couldn't connect to either YouTube or DSTV now. I still have 860mb data available. The problem isn't really the R8 but why bother offering a product/service if it doesn't work, 860mb down the drain.
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Replies (3)
Vodacom's replyOfficial
02 Nov 2018, 06:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2018, 06:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Nov 2018, 08:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, contact has been made and your query has been attended to.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, contact has been made and your query has been attended to.
Regards
Consumer Website Team
Vodacom's reply02 Nov 2018, 08:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, contact has been made and your query has been attended to.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, contact has been made and your query has been attended to.
Regards
Consumer Website Team
KM
King M's updateReviewer Update
02 Nov 2018, 12:59Hi. I was refunded the R8, bought another 1 gig video ticket today. It worked perfectly in the morning between 9 and 11 but now I'm unable to connect although I still have 700mb data. The exact same problem as yesterday. I guess I won't be using the service again
KM
King M's update02 Nov 2018, 12:59
Reviewer Update
Hi. I was refunded the R8, bought another 1 gig video ticket today. It worked perfectly in the morning between 9 and 11 but now I'm unable to connect although I still have 700mb data. The exact same problem as yesterday. I guess I won't be using the service again