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KM
Khanya M

1 reviews | Active since Apr 2019

02 Apr 2019, 03:12

Vodacom Video Data

I am very unhappy. Just bought the Vodacom Video ticket 1Gig. I bought this having data in the first place. While trying to use the video ticket on YouTube, my any time data is used instead of the video ticket. What kind of service is that? Because we buy the video ticket specifically with the purpose of not using the any time data.

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Replies (3)
Vodacom
Vodacom's reply02 Apr 2019, 07:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Apr 2019, 10:39
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards  Consumer Website Team 

Best regards,

KM
Khanya M's update02 Apr 2019, 11:04
Reviewer Update
Addressed the complaint professionally and to my satisfaction. Thank you.