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Ralph R
1 reviews | Active since May 2010
06 Oct 2021, 14:26
Vodacom Video 10Gb bundle not correct
I signed a new Vodacom contract, on a modem, that includes a Video 10Gb bundle. This has been incorrect for the last 60 days. I logged two tickets , *** (in August 27th /28th) and *** (in September 23rd). They stated the first was resolved. It was not, I logged the second on 23 Sept and have not had a response from Vodacom. The local franchise can also not assist. This is unacceptable.
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Replies (3)
Vodacom's replyOfficial
07 Oct 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ralph R's updateReviewer Update
09 Oct 2021, 06:27I have read the reply but 1) have nit received a call from a consultant for my second ticket. 2) I app**** the corrective action they stipulated in August but that did not fix the problem. A month later I have the same problem.
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Ralph R's update09 Oct 2021, 06:27
Reviewer Update
I have read the reply but 1) have nit received a call from a consultant for my second ticket. 2) I app**** the corrective action they stipulated in August but that did not fix the problem. A month later I have the same problem.
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Ralph R's updateReviewer Update
09 Oct 2021, 06:29With regards to the response. This is a sim card in a modem, Is it really the correct response to have to remove the sim from the modem , put the sim into a phone, switch Airplane mode on and off , remove sim and put back into the modem. The problem was not addressed by doing this either.
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Ralph R's update09 Oct 2021, 06:29
Reviewer Update
With regards to the response. This is a sim card in a modem, Is it really the correct response to have to remove the sim from the modem , put the sim into a phone, switch Airplane mode on and off , remove sim and put back into the modem. The problem was not addressed by doing this either.