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Ralph R
1 reviews | Active since May 2010
11 Oct 2021, 16:07
Vodacom Video 10Gb Bundle
I signed a new Vodacom contract, on a modem, that includes a Video 10Gb bundle. This has been incorrect for the last 60 days. I logged two tickets , 1-**********1763 (in August 27th /28th) and 1-**********9901 (in September 23rd). They stated the first was resolved. It was not, I logged the second on 23 Sept and have not had a response from Vodacom. The local franchise can also not assist. This is unacceptable. Vodacom responded on the 7th Oct saying a consultant would contact me. This has not occurred. The Video 10Gb bundle is still not correct
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Vodacom's replyOfficial
12 Oct 2021, 08:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Oct 2021, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ralph R's updateReviewer Update
04 Nov 2021, 20:47The response above was provided for the first Incident and not the second one. The Airplane mode on and off did not work. I still cannot use the Video Bundle.
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Ralph R's update04 Nov 2021, 20:47
Reviewer Update
The response above was provided for the first Incident and not the second one. The Airplane mode on and off did not work. I still cannot use the Video Bundle.