ZG
Zandalee G
1 reviews | Active since Jan 2019
28 Oct 2024, 09:54
Vodacom victim
I was a victim of identity theft. Someone opened accounts on my name at different entities, which all understood, investigated and resolved the matter, all but one. Vodacom has continued to IGNORE ME, refused to send me any proof of me opening an account and HANDED me over to HP ATTORNEYS, who have been even more useless than VODACOM. Also ignoring my NUMEROUS emails a week, and still continue to send me threatening messages.
I work in accounting and need to continue my studies, but by handing me over and alerting my credit score, they have ruined my life and my future in accounting, and could not care less.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
28 Oct 2024, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2024, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Nov 2024, 10:45Dear Zandalee.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2024, 10:45
Official
Dear Zandalee.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
