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Adriaan C
1 reviews | Active since Oct 2020
05 Oct 2020, 13:00
Vodacom vibre relocation headacke
I have an existing vodacom vibre contract and relocated from KZN to Gauteng. I am not able to get the line installed/ relocated to my new home in Pretoria. I have phoned the customer care number multiple times over the past 2 months. I don't get any feedback on what the hold up is. I am currently paying for zero fibre.
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Vodacom's replyOfficial
05 Oct 2020, 14:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2020, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Adriaan C's updateReviewer Update
05 Oct 2020, 18:18Thank you. It is the same reply after my multiple efforts to have it resolved. Vodacom is not serious about their customers.
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Adriaan C's update05 Oct 2020, 18:18
Reviewer Update
Thank you. It is the same reply after my multiple efforts to have it resolved. Vodacom is not serious about their customers.