Vodacom Vibre relocation a hoax

FIBRE RELOCATION ISSUE On 14 December 2020 I filed a relocation request for our fibre line. I was given an SR number and a promise that the line would be relocated within 30 days. The fibre line runs directly in front of our new house. I then received a email with a cancelation on the 18th. this is now how *********** the employees is because this should have never been done. It is now 2 and a half months later. Despite several emails and phone calls, begs, threats and complaints, the relocation request has not even been assigned to a technician. I still pay for a service that I do not receive. we went to Vumatell now confirms that they haven't received anything from them. i have all the voice recordings and then the Udacity of the staff blatantly refusing to give their name and number. they cannot give us a email or a supervisors phone number to speak to. so please tell me what the hell am i to do in the meanwhile..........just keep paying. the recordings i will release to the press to confirm how Vodacom's employees is capable to assist their clients

The inability of Vodacom to resolve problems, failure to render the service that I pay for, the inability to give effect to the relocation request and failure to perform on their side of our agreement, is an absolute disgrace.