Vodacom Vibre

Good day Fibre pay as you go, now i must pay a whole month without fibre, but according to me, if i didnt use it, i shouldnt pay it, i asked they must turn it off during the relocation prosess cause i dont want to pay for something i dont have, how should i know it takes 30 days? I phoned a million times, everytime they will het back to me but nothing, not a call, not a mail, and the only person updating my service request is me... I am very dissapointed, and considering cancelling if it doesn't get resolved asap!