Vodacom Viber poor service

Hi. I app**** for a vodacom fiber and was approved last week. I got an sms last week to say that it is approved and an email with all the detail were send to my email address. How I waited and waited for this email but a week later and still no email so I phoned ********** and gave reference SO180 ********** 40. This was support department. They told me that there is someone elses email address on the system, the guy who sold the fiber to me. So this means I never got the email. The lady then changed my email address and said I must phone fiber sales and ask them to send the mail again. So I then was put through to fiber sales. This lady was quite rude from the start and I could hear she was busy with someone or something else. Anyway after telling her to please listen she said that she cannot send the email again as the sales department cannot send emails and they dont have axxess to any systems to check if emails was send. She said I must speak to support. I told her support told me to speak to sales and the lady said well then there is nothing that can be done. I asked her if she can please give me the number of the sales guy that was in my house and she said they do not have the info at all. So PLEASE, if this is the way vodacom fiber is starting off, then I really do not know if I still want it. This is the worst service. Nobody at vodacom fiber knows what is going on and the people at vodacom fiber sales are rude. Now my questions, can you help me and sort this out? And can you do something about this poor service? Where can I report this poor service so that those people can be disciplined? My name is Jaco and you can send me and inbox or email to ********** Please do not phone as I am in meeting most of the day. Thank you kindly.