MV
Mark V
1 reviews | Active since Mar 2009
31 Oct 2019, 16:52
Vodacom Vibe 4G
Yesterday, 30 Oct 2019, the Citizen carried a double page article titled 'Low cost phones make waves' in which the Nokia 105, Smart S and Vodacom VIBE 4G were compared. The Vibe 4 G was launched in October, reports the article. I called the Vodacom shop, no stock, who redirected me to Edgars, Ackermans, Jet, etc. No stock. I headed to the Vodacom website, I don't see it, and end up speaking to TOBI bot at https://help.vodacom.co.za/tobi/home/web
TOBI has no idea of the phone, either, who puts me through to a Live Agent, who is not there.
Nice going, Vodacom. You launch a phone, your website is not updated, stock is not available, and there's no-one to speak to.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Nov 2019, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
Mark V's updateReviewer Update
10 Nov 2019, 14:30I wrote my comment on 31 October; the following day Vodacom rep**** with a promise to reply; it's now 10 November, and I have not heard from Vodacom.
Why reply to me only? You're selling a product for general consumption; one wonders how many other customers have asked when and where this product will be available.
Actually, I think I'll be happier having as little to do with Vodacom as possible.
Why reply to me only? You're selling a product for general consumption; one wonders how many other customers have asked when and where this product will be available.
Actually, I think I'll be happier having as little to do with Vodacom as possible.
MV
Mark V's update10 Nov 2019, 14:30
Reviewer Update
I wrote my comment on 31 October; the following day Vodacom rep**** with a promise to reply; it's now 10 November, and I have not heard from Vodacom.
Why reply to me only? You're selling a product for general consumption; one wonders how many other customers have asked when and where this product will be available.
Actually, I think I'll be happier having as little to do with Vodacom as possible.
Why reply to me only? You're selling a product for general consumption; one wonders how many other customers have asked when and where this product will be available.
Actually, I think I'll be happier having as little to do with Vodacom as possible.
Vodacom's replyOfficial
11 Nov 2019, 13:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Nov 2019, 13:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team