KR
Kevin R
1 reviews | Active since Apr 2013
14 Jul 2022, 11:38
Vodacom via Supersonic Fibre worst coverage
After months of constant Fibre outages by Vodacom via ISP Supersonic MTN, they refuse to attend to pathetic service.
We pay for 100 by 100 mbs fibre line and we getting 35 by 5 mbs line. Our Fibre does not work for 12 hours or more per day and both these organization have no customer support or service.
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
14 Jul 2022, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KR
Kevin R's updateReviewer Update
16 Jul 2022, 15:53Saturday 16th July 2022, and Fibre has been off the entire day, consistent Fibre failure by vodacom and Supersonic MTN
KR
Kevin R's update16 Jul 2022, 15:53
Reviewer Update
Saturday 16th July 2022, and Fibre has been off the entire day, consistent Fibre failure by vodacom and Supersonic MTN
KR
Kevin R's updateReviewer Update
16 Jul 2022, 17:52After months of constant Fibre outage and promises by senior technicians at Supersonic to resolve issue and promises of escalation to Vodacom and promises of vodacom coming to fix Fibre line,
I reliaze that Vodacom has no intention to fix issues experienced by its customers who take their fibre via other ISP like Supersonic and Supersonic has zero relationship with vodacom to assist its customers.
I would advise if you want Vodacom Fibre rather take it directly from Vodacom because they blame each other when fibre breaks down and customer is only one left empty-handed and frustrated with paying for Fibre and getting none.
Following are senior technicians and managers supersonic MTN that have been unable to assist us : Larry Mohabin
Sinawo Mabungela after promisiing to resolve issue.
Following is supersonic TICKET number with Vodscom:SR***
It's is a futile and pointless, no one at Vodacom or Supersonic MTN cares about customer service or qualiy service, if regional Fibre operators where available in our area I would go with them, at least they will endeavor to assist customer and actually provide a quality Fibre service, hoping they enter our area soon.
I reliaze that Vodacom has no intention to fix issues experienced by its customers who take their fibre via other ISP like Supersonic and Supersonic has zero relationship with vodacom to assist its customers.
I would advise if you want Vodacom Fibre rather take it directly from Vodacom because they blame each other when fibre breaks down and customer is only one left empty-handed and frustrated with paying for Fibre and getting none.
Following are senior technicians and managers supersonic MTN that have been unable to assist us : Larry Mohabin
Sinawo Mabungela after promisiing to resolve issue.
Following is supersonic TICKET number with Vodscom:SR***
It's is a futile and pointless, no one at Vodacom or Supersonic MTN cares about customer service or qualiy service, if regional Fibre operators where available in our area I would go with them, at least they will endeavor to assist customer and actually provide a quality Fibre service, hoping they enter our area soon.
KR
Kevin R's update16 Jul 2022, 17:52
Reviewer Update
After months of constant Fibre outage and promises by senior technicians at Supersonic to resolve issue and promises of escalation to Vodacom and promises of vodacom coming to fix Fibre line,
I reliaze that Vodacom has no intention to fix issues experienced by its customers who take their fibre via other ISP like Supersonic and Supersonic has zero relationship with vodacom to assist its customers.
I would advise if you want Vodacom Fibre rather take it directly from Vodacom because they blame each other when fibre breaks down and customer is only one left empty-handed and frustrated with paying for Fibre and getting none.
Following are senior technicians and managers supersonic MTN that have been unable to assist us : Larry Mohabin
Sinawo Mabungela after promisiing to resolve issue.
Following is supersonic TICKET number with Vodscom:SR***
It's is a futile and pointless, no one at Vodacom or Supersonic MTN cares about customer service or qualiy service, if regional Fibre operators where available in our area I would go with them, at least they will endeavor to assist customer and actually provide a quality Fibre service, hoping they enter our area soon.
I reliaze that Vodacom has no intention to fix issues experienced by its customers who take their fibre via other ISP like Supersonic and Supersonic has zero relationship with vodacom to assist its customers.
I would advise if you want Vodacom Fibre rather take it directly from Vodacom because they blame each other when fibre breaks down and customer is only one left empty-handed and frustrated with paying for Fibre and getting none.
Following are senior technicians and managers supersonic MTN that have been unable to assist us : Larry Mohabin
Sinawo Mabungela after promisiing to resolve issue.
Following is supersonic TICKET number with Vodscom:SR***
It's is a futile and pointless, no one at Vodacom or Supersonic MTN cares about customer service or qualiy service, if regional Fibre operators where available in our area I would go with them, at least they will endeavor to assist customer and actually provide a quality Fibre service, hoping they enter our area soon.
KR
Kevin R's updateReviewer Update
17 Jul 2022, 22:02Sunday 17 July 2022, 10pm, we have had no Fibre for entire Saturday and now entire Sunday, we do not expect Fibre going forward, but we still have to pay for non service.
KR
Kevin R's update17 Jul 2022, 22:02
Reviewer Update
Sunday 17 July 2022, 10pm, we have had no Fibre for entire Saturday and now entire Sunday, we do not expect Fibre going forward, but we still have to pay for non service.
KR
Kevin R's updateReviewer Update
19 Jul 2022, 14:03Tuesday 19 July 2022, Fibre is still not working, we have received no feedback, no one came out to fix issue, no telephonic call from supersonic mtn manager at cancelation, complete failure to provide service for which we pay R945 per month
KR
Kevin R's update19 Jul 2022, 14:03
Reviewer Update
Tuesday 19 July 2022, Fibre is still not working, we have received no feedback, no one came out to fix issue, no telephonic call from supersonic mtn manager at cancelation, complete failure to provide service for which we pay R945 per month
KR
Kevin R's updateReviewer Update
20 Jul 2022, 13:34Wednesday 20 July 2022, Fibre is still not working, we got hold of supersonic yesterday and they told us issue with vodacom Fibre resolved, yet our Fibre is not working, we sent them pictures of alarm light on Fibre box, they never contacted us again
KR
Kevin R's update20 Jul 2022, 13:34
Reviewer Update
Wednesday 20 July 2022, Fibre is still not working, we got hold of supersonic yesterday and they told us issue with vodacom Fibre resolved, yet our Fibre is not working, we sent them pictures of alarm light on Fibre box, they never contacted us again