Vodacom vetting a joke

Vodacom approved me for a contract a month ago and because they had no stock of the handset, they offered me a lower priced one at the same subscription. After I refused, I asked them to cancel the approved application and I reapp**** for a another deal. After going back and forth many times, I was asked to submit supporting documents which I did. No one bothered reverting to me with feedback. When I called in to check, I was told that it was declined. How could I be declined for a R99pm contract when I was approved for a R165pm contract a couple of weeks earlier. This is a joke and it has affected my credit profile with Vodacom doing repeated credit checks without a care in the world. I WANT the R99 package with the handset promised. This Vcontractor company doing the vetting is a joke... Don't shortchange a customer!!!