Vodacom very very bad service

So I here is my very unhappy story.

Vodacom came to our house stating that Fiber is active in our area and they would like to offer a deal. I was all for it being a gamer and streamer it would help alot getting Fiber. So on the 26 of August I ply and he did inform me that it will take 21 to be installed.

So after 3 weeks I phoned just ask how far is the process as I am very excited to get the Fiber. After speaking to very rude lady she said but you where informed it is going to take 21 days. So I wait my full 21 days and yet still no Fiber.

I then phoned again and the vodacom consultant said it is with vumatel and they have to now contact me to install the router.

So I wait and wait after 2 weeks again I have no communication from vodacom or vumatel. It has been 2 months and I just had enough I then phone and say I want to cancel my order because vodacom is useless. Again they said no problem and because nothing was done it can be cancelled.

So after a week I see vox has a really great deal so I phone and I strat a order with them. Vumatel then contact me the next day and installed the router and all was good. When vox wanted to activate the line I get a call to say vodacom had now did something and vumatel is saying vodacom is active on it. So I phone vodacom to get an email from them to say that i have cancelled and that vodacom is not using the line.

Going back and forth for weeks phoning vox then vodacom then vumatel and so on.

Yesterday I phoned vodacom again they still have not released the line. Then the guy said but it seems like vodacom paid vumatel and not vox, which i don't understand happened because with all the hundreds of phone calls I made it was said that it was cancelled before hand.

Now I come and ask you how is this possible. So vox then asked is there someone they can speak to from vodacom directly to deal with this then i phoned again to find out if i may have someone to communicate directly instead of explaining the same thing over and over. Papisa was the lady assisting me at this point. Then she started saying but I am liable for payment and it is my fault how i be angry for what i did. Then at this point i lost myself yes i was speaking in a loud and profound manner but she was laughing at me and saying vodacom will not reprimand her nor fire her and she was continuing laughing and saying it is my own fault.

So when vodacom does phone regarding this know that i want this lady to be dealt with in a serious manner. You are losing customers due your staff not being polite and respectful.

Yes i might be 1 customer in your eye but i influence a hundred.