VODACOM - Very unprofessional service !

Very unprofessional service - several hours spent listening to their appalling music aggravating my mood while being shoved from pillar to post between Services Dept. , Retention / Cancellation / clowns who gave me poor and inaccurate advice during the cancellation procedure for my broadband lite account. This account engaged 25/07/2016 up for renewal or cancellation 25/07/2018 was CANCELLED on 30/07/2018 and confirmed IN WRITING that it was cancelled as of 30/07/2018. Despite this, I am receiving constant sms repeated in same day that my account is in arrears. Today : while listening to the same appalling music for hours,- being passed from pillar to post - (more than 2 hours!) I have been frustrated, annoyed and treated with contempt, now being informed that I should have sent an email to the Fibre Division (despite being an LTE service) for cancellation. I HAVE NOT BEEN GIVEN THE EMAIL ADDRESS TO SEND THIS SO-CALLED CANCELLATION TO AND HAVE BEEN NOTIFIED THAT I SHOULD PAY THE FULL AMOUNT IN ORDER TO AVOID CANCELLATION OF MY MOBILE PHONE SERVICE! In true large corporate bullying tactics, we are subjected to making payments that address their inefficiency and mistakes in a desperate attempt to stay connected. I have been a loyal customer of VODACOM since 1995 when I purchased my first Afrilink Account that VODACOM took over, despite the continued frustration and annoyance. VODACOM - GET YOUR ACT TOGETHER ! AND DO NOT "LOCK" MY ACCOUNT !