SR
Shannon R
1 reviews | Active since Nov 2020
03 Dec 2021, 13:25
Vodacom very unhelpful!
My cellphone was ******. I asked Vodacom for a new sim with the same number. They say they cannot assist me as my security questions are incorrect and the only way to get a new sim with the same number is to open a new contract with them. This Is bribery and coercion!
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Vodacom's replyOfficial
03 Dec 2021, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team