AB
Anve B
1 reviews | Active since Sept 2022
22 Dec 2022, 14:12
Vodacom very poor services
I wonder how vodacom staff is being measured let alone their direct reports.Fibre unavailble since 08 of December 2022 and nobody can tell me what the latest update is and yet these are the very same people that has the relationship with Vumatel. Internal escalation processes is also very poor as nobody gets back to you.
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Vodacom's replyOfficial
23 Dec 2022, 07:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Dec 2022, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team