Vodacom very poor service - Vodacom cannot cancel a service????

Vodacom charged me R500 to cancel a month to month contract which I paid, to retain my son's mobile number. I was unable to cancel the contract for more than a year and had to go into the Constantia Village shop, where they were very helpful and arranged the cancellation.

I'm now getting a email and a call everyday from Vodacom, telling me they aren't aware the month to month contract has been cancelled??? I have informed them I have reported this to the CPA and they need somebody senior to call me, they either put the phone down while I'm talking or blatantly ignore me and call the following day. I need somebody from Vodacom to sort this out, it's beyond ridiculous. ---------------------------------------------------------------------------------- Dec 5, 2021, 3:40 PM (5 days ago) to letters Hi

You have agents calling me each week and as I have explained I have already cancelled this service at your Constantia Village Branch, the agents calling are very unprofessional and are unaware that it's been cancelled. I have also forwarded you the complaint I have logged with the CPA ombudsman. Please stop harassing me, my next alternative is Hello Peter and social media.

Please respond confirming this has been settled or get a Snr Manager to call me.

Very Frustrated... Gary

On Sat, Dec 4, 2021 at 11:13 AM <***> wrote: Good day GARY Our contact number: *** This mail service is a service provider to VODACOM who is mandated to Vodacom (PTY) LTD to provide you with the attached letter. As your privacy and confidentiality of information is of the utmost importance, the letter has been password encrypted Please input your ID Number ending in ********* to open attachment. Vodacom (Pty) Ltd Customer Care: Tel: +27 (0)11 *** E-mail: *** 082 Vodacom Boulevard, Midrand, Sandton, 2146 Website vodacom.com