BJ
Bernard J
1 reviews | Active since Sept 2020
13 Jul 2024, 14:26
Vodacom VERY POOR SERVICE
We had a failure of the vodacom router/modem on Tuesday 09 July 2024.
We reported it and the agent made us do test routines to help them.
We had a similar fault in May 2024.
The solution then was to replace the router and config the new one and the problem went away.
I told this to the agent and she insisted that they must try to repair it remotely.
THEY DID THE SAME ROUTINE 3 OR 4 TIMES OVER NOW.
THEY HAVE STILL NOT DESPACTHED A TECH
PUMLANE WAS TO CALL ME ON THURSDAY PAST BUT HAS STILL NOT DONE SO.
I HAVE CALLED THEM AT LEAST TWICE EACH DAY FOR THIS SOLUTION.
IT IS 4 DAYS NOW WHILE THEY PROMISE TO REPAIR WITHIN 24 TO 72 HOURS.
We shall migrate away from vodacom as soon as possible.
Helpful (0)
Replies (4)0
Replies (4)BJ
Bernard J's updateReviewer Update
14 Jul 2024, 11:01 Vodacom Fibre is deploying ******* routers. Mine broke internet connectivity in May 2024. The sent a tech after me calling n fighting for 4 days.He replaced it and all was fine.
On Tues 09 July 2024 this new unit developed the same fault.HThey promise to repair within 72 hrsTHEY HAVE STILL NOT DESPATCHE A TECH. IT IS NOW DAY 5 ie 100+ HRS.SOUNDS JUST LIKE GOV.
They promised to call on Thurs - still no callThey promised to call yesterday - still no call
We are now entering day 6 of the repair request
On Tues 09 July 2024 this new unit developed the same fault.HThey promise to repair within 72 hrsTHEY HAVE STILL NOT DESPATCHE A TECH. IT IS NOW DAY 5 ie 100+ HRS.SOUNDS JUST LIKE GOV.
They promised to call on Thurs - still no callThey promised to call yesterday - still no call
We are now entering day 6 of the repair request
BJ
Bernard J's update14 Jul 2024, 11:01
Reviewer Update
Vodacom Fibre is deploying ******* routers. Mine broke internet connectivity in May 2024. The sent a tech after me calling n fighting for 4 days.He replaced it and all was fine.
On Tues 09 July 2024 this new unit developed the same fault.HThey promise to repair within 72 hrsTHEY HAVE STILL NOT DESPATCHE A TECH. IT IS NOW DAY 5 ie 100+ HRS.SOUNDS JUST LIKE GOV.
They promised to call on Thurs - still no callThey promised to call yesterday - still no call
We are now entering day 6 of the repair request
On Tues 09 July 2024 this new unit developed the same fault.HThey promise to repair within 72 hrsTHEY HAVE STILL NOT DESPATCHE A TECH. IT IS NOW DAY 5 ie 100+ HRS.SOUNDS JUST LIKE GOV.
They promised to call on Thurs - still no callThey promised to call yesterday - still no call
We are now entering day 6 of the repair request
Vodacom's replyOfficial
14 Jul 2024, 18:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2024, 18:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BJ
Bernard J's updateReviewer Update
15 Jul 2024, 13:02Vodacom
Your tech arrived this morning and fixed the internet issues within 1 hour.
Why do you have to frustrate your clients for 6 days if your can repair the issue so quickly.
The outstanding issue is that my cameras do not link to this router while they did to my old 4G/5G router.
B
Your tech arrived this morning and fixed the internet issues within 1 hour.
Why do you have to frustrate your clients for 6 days if your can repair the issue so quickly.
The outstanding issue is that my cameras do not link to this router while they did to my old 4G/5G router.
B
BJ
Bernard J's update15 Jul 2024, 13:02
Reviewer Update
Vodacom
Your tech arrived this morning and fixed the internet issues within 1 hour.
Why do you have to frustrate your clients for 6 days if your can repair the issue so quickly.
The outstanding issue is that my cameras do not link to this router while they did to my old 4G/5G router.
B
Your tech arrived this morning and fixed the internet issues within 1 hour.
Why do you have to frustrate your clients for 6 days if your can repair the issue so quickly.
The outstanding issue is that my cameras do not link to this router while they did to my old 4G/5G router.
B
BJ
Bernard J's updateReviewer Update
15 Jul 2024, 13:11see the report from my camera software.
WhatsApp Image 2024-07-15 at 13.02.54_4586c308.jpg 125.27 KB
WhatsApp Image 2024-07-15 at 13.02.54_4586c308.jpg 125.27 KB
BJ
Bernard J's update15 Jul 2024, 13:11
Reviewer Update
see the report from my camera software.
WhatsApp Image 2024-07-15 at 13.02.54_4586c308.jpg 125.27 KB
WhatsApp Image 2024-07-15 at 13.02.54_4586c308.jpg 125.27 KB