vodacom very poor service

good morning all im a voda client now for 22yrs yesterday i recharged with 70r airtime and bought a 1gb data just for your town for 22r and i paid the 33r advance i didn't use more than 500mb yesterday this morning after a big struggle like always i got loged into the app and all my airtime was gone and my advance aren't available and i got no notification of where my money could have gone just that the advance was paid and after that i had 42r available and this morning 0.00 airtime and my advance is not available when i call customer service they keep telling me to hold or i should dail a charged nr