1 reviews | Active since Jul 2018
vodacom, very poor service.
this is now the second complaint in possibly 3 weeks cos i really do not understand how *********** vodacom staff are..
after my last resort of expressing my concerns on hellopeter i was contacted by Theo from vodacom hellopeter dept who then escalated my concern immediately to Anschen in the FTTH dept.. Anschen then mailed to apologise and confirmed he is aware of how long ive been wanting to cancel my service and he would see to it that this happens asap. this was the 10 July 2018 and still nothing. i get harrassed by vodacoms electron automated collections atleast 3 to 4 times a day saying i still owe vodacom money.
please note, i am not at the end of my tether regarding vodacom and their poor service so now please note i dont just want to cancel my fibre line with u, i want all my lines cancelled as i have had the worst service ever and no longer wish to continue my relationship with vodacom. if you want the handsets back by all means u welcome to them as i will not pay early cancellation fees.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
