vodacom very poor service

<p>i have a 500 meg contract with vodacom that i wish i never took out, any way this month i noticed that my statement amount is double what it usually is. tried phoning vodacom customer care to sort it out and im told they cant help me i have to speak to accounts, they gave me the number to call. everytime i call this number i get through to customercare again, i have to explain the storey and answer the security questions, then they just say please hold and transfer me again. im sure by now i have spoken to almost every person there and explained my storey over and over again.</p> <p>seems like there is no competent staff at the call centre that can resolve problems, </p> <p>now for no reason am i just supossed to pay double the amount for a 5 gig contract and a sms bundle that i didnt even ask for?</p> <p>i have been of the phone trying to sort this out almost the whole day already with no luck.</p> <p> </p> <p> </p>