sP
shaun P

1 reviews | Active since Jul 2016

01 Jul 2016, 09:55

VODACOM very poor service

<p>I have had such poor service from vodacom over the past two weeks therefore i have to now resort to hello peter.</p> <p> </p> <p>I called in to cancel my contract as it had expired and the best deal i could find was with another network. I was in the process of completing this contract and receiving my phone when the consultant offered me a deal match.</p> <p> </p> <p>I then thought it would be ok as i would not have to port my number. little did i know that these people were so *********** at their jobs. It is now two weeks later and i have had to follow up everytime as no one ever calls me back including the consultants supervisor as well as the supervisors supervisor. </p> <p> </p> <p>Each time i get hold of someone there is some other poor excuse and the person i speak to says they will get back to me the next morning firstthing then no one calls.</p> <p> </p> <p>I was promised finalisation and to recieve my phone before the end of the week and now there story is hopefully next week which will be week three.</p> <p> </p> <p>Vodacoms service has disintegrated and i really wish that the consultants, their supervisors and their supervisors supervisors could be monitored a bit to ensure proper customer service.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jul 2016, 04:49
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team