Vodacom = very poor customer services

On the 27 of October 2021 I upgraded my contract at a Vodacom shop (Chatz Connect Mayville) With the upgrade I also got a new Samsung S21 5G phone. With in 7 days I had to return the Samsung S21 with major problems (4 Nov). First the Mayville Chatz Connect refused to replace the phone and send it in for normal repairs, not for a replacement. I lodged a complaint to CEO of Vodacom (as instructed by vodacom) and go a message stating that from now on Thato will be my only point of contact, until the matter is resolved. That was the 5 Nov 2021. I am still without a phone. Vodacom Technical services phoned me to say that they had to wait for parts (so major problem on phone) They had no idea it was to be replaced. I had to have the box send into them, that was the 12 of Nov (the owner of the Chatz Connect Mayville was most rued and unprofessional) . So 11 days later still No News, No response on my emails. No new Phone!!!!!!!!!!!!!!!!!!!!!!!!!! What is it going to take to have a working Samsung S21. Even Samsung stated that if the phone is returned within 7 days they will replace it