Vodacom very insensitive to a client with a disability

<p>Good day.</p> <p>I received 6.77gigs data when i took out a new contract ,which expires in September 2020. I have sms proof of this. Lastnight my data balance was 6.77gigs. This morning my data was taken away on both my phones which i never used as my phones cellular data was off. </p> <p> </p> <p>As i have a hearing disabilty, I cannot hear that well I got my brother to phone and explained that I have a hearing disablity which the consultant agreed to help by phoning me and letting me just answer the verifcation questions which i did but said she has to put him through to a different department to deal with the data. when we were put through the lady on the other side was rude and insensitive when he explained to her that i cannot hear that well . She started speaking to someone else while keeping me on the call for a long time then her reply was it a to hard job, laughed at us and cut the call. so i didnt manage to get a reference </p> <p> </p> <p>Please kindly contact my husband.</p>